By Lori Milhaven
I have spent a lot of time immersing myself in AI, how it works, where it works, why it works, and beyond all the noise, who is actually behind it. Somewhere between mile 8 and full regret, one thing became very clear. AI can help in some areas, but it can’t make me want to keep running!
By Lucy Hornsby
Hate to say it, but nobody gets excited about a comms matrix. And yet it is usually the exact thing standing between a change programme that lands smoothly and one that limps to go-live on adrenaline, last-minute Slack messages, and a prayer.
Interview with Dr. Ed Hoffman and Joti Balani
95% of enterprise AI investment shows zero measurable ROI. Not because the models are bad. Because the judgment was never built. This is that conversation.
By Samuel Parri
ITIL® Foundation (Version 5) is the entry-level ITIL® certification for understanding how organizations co-create value by managing digital products and services across an integrated lifecycle in complex, AI-enabled environments.
Why Does Most Change Communication Fail to Land? Because it informs instead of engages, leaving people with no clear way to respond, participate, or shape the change.
By Lori Milhaven
I have spent 30+ years watching people either sail through the PMP or stall out for months. The difference is not intelligence or experience. It is whether they had a plan. IIL is here to help with that plan.
Connect, learn, and lead change with a global community of project professionals on November 5, 2026.
By Lucy Hornsby
A successful go-live does not guarantee successful adoption. In my experience, the six weeks after launch are critical, yet most change programs focus heavily on communication before launch, and far less on what happens afterwards.
By Lori Milhaven, EVP
Nobody sees the version of the plan that is surviving contact with execution. They will only see the finish line come November. This is my story of everything before it.
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