
The Friction You Don’t See: The Small Inherited Rules Quietly Shaping How Fast Your Organization Can Actually Move
by Lisa Bodell, CEO FutureThink March 12, 2026 After years of working with leadership teams, I’ve noticed something consistent. When performance stalls, it rarely looks like failure. It looks like friction. Meetings multiply. Decisions stretch. Work that should feel straightforward feels more complicated than it needs to be. Talented people spend more time coordinating than actually doing the work they







