Thought Leadership

How AI is transforming ITSM in 2024

By Georgina Otubela
AI is rapidly transforming IT Service Management (ITSM), revolutionising traditional processes and setting a new standard for efficiency, agility, and user experience. As a service delivery expert with experience in the banking and financial sector, I have witnessed firsthand how AI- driven solutions.

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Thought Leadership

Reflecting on International Project Management Day 2024

By The PMO Squad
Every year, in November, the industry offers a moment to recognize the value project managers bring to organizations worldwide. International Project Management Day 2024 was no exception. This year, the celebration went beyond simply acknowledging the profession—it sparked conversations about the evolving challenges

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Thought Leadership

The Future of IT Support: Expectations and Preparation, Perspectives from Banking, Financial Institutions, Media, and Gaming Sectors

By Georgina Otubela
As we step into an era where technological evolution continues at breakneck speed, the role of IT support is more essential now than ever before. However, with the emergence of AI and other innovative technologies we are seeing a dramatic shift in how digital services are delivered, secured, and optimised.

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