Jeff Zircher, MBA, is currently a servant leader at Caterpillar Inc, with over 30 years of leadership experience in IT, Logistics & Distribution, Marketing & Product Support, Product Development, and Project Management. Jeff currently leads an enterprise PMO service team for Caterpillar, with over 250 team members spanning the United States, Northern Ireland, England, India, and China. His Global Program Management team provides Project-Program-Portfolio Management, Change Management, Agile support, and Business Analytics support for nearly 2,000 projects enterprise-wide. Jeff has been a member of the PMI Global Executive Council since 2014. In collaboration with The Children’s Home Association of Illinois, Jeff and his team won the PMI Educational Foundation – Community Advancement Award in 2016.
By Jeff Zircher
The traditional hierarchical management approach is evolving, giving rise to the concept of servant leadership within PMOs.