Bridging the Skills Gap: Attracting, Recruiting and Retaining Diverse Talent in ITSM
By Georgina Otubela In April 2024, I had the pleasure of leading a panel discussion at the Service Desk and IT Support Show (SITS) at the ExCeL Centre in London, where I was able to shine a light on a topic, I feel passionate about–the sourcing and retention of diverse talent in the Service Management