Interview with Dr. Ed Hoffman and Joti Balani — Closing Live Day Keynote Presenters, IPM Day 2026 Every organization talking about AI failure is asking the wrong question. They are asking, “which tool?” Dr. Ed Hoffman spent 33 years at NASA learning the only question that matters: “Do you understand what you’re governing?” Joti Balani has spent the last three
By IIL Marketing, August 20, 2026 A Practical Guide to Modern Digital Product and Service Management ITIL Foundation (Version 5) is the entry-level ITIL certification for understanding how organizations co-create value by managing digital products and services across an integrated lifecycle in complex, AI-enabled environments. ITIL Foundation (Version 5) builds a modern foundation in digital product
Stop Announcing, Start Listening By Lucy Hornsby, August 20, 2026 You can run a flawless communications plan — every email sent on time, every intranet banner live, every box on the schedule ticked — and still watch a change programme stall. The problem is rarely the timeline. It is the quiet assumption that telling people is the same as bringing
By Lori Milhaven
I have spent 30+ years watching people either sail through the PMP or stall out for months. The difference is not intelligence or experience. It is whether they had a plan. IIL is here to help with that plan.
Connect, learn, and lead change with a global community of project professionals on November 5, 2026.
By Lucy Hornsby
A successful go-live does not guarantee successful adoption. In my experience, the six weeks after launch are critical, yet most change programs focus heavily on communication before launch, and far less on what happens afterwards.
By Lori Milhaven, EVP
Nobody sees the version of the plan that is surviving contact with execution. They will only see the finish line come November. This is my story of everything before it.
By Cheryl Howard
Prior to submitting your business case to the AI architectural review board, answer these key questions. What are the downstream consequences of using this technology? What if the AI tool provides incorrect data? What is the purpose of this AI technology?
By Anna Ladipo
The PMO, when built and positioned correctly, is one of the most powerful strategic assets an organization can have.
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