By Georgina Otubela
AI is rapidly transforming IT Service Management (ITSM), revolutionising traditional processes and setting a new standard for efficiency, agility, and user experience. As a service delivery expert with experience in the banking and financial sector, I have witnessed firsthand how AI- driven solutions.
By David Barrow, CITP FBCS
In today’s digital era, the importance of IT Service Management (ITSM) extends far beyond the confines of traditional IT tasks.
By Georgina Otubela
In this article we will explore: the skills gap in technology, challenges and tactics for attracting and sourcing talent, retaining talent, and how we can encourage and develop future talent.
By Lucy Grimwade
Historically, IT leaders were valued primarily for their technical knowledge and ability to solve complex technical issues or problems. As businesses and professions evolve, so has role capability.
By Sophie Hussey and Georgina Otubela
What is ITIL and how can it benefit your organisation and support your career development? In this article, we explore the foundational concepts of ITIL 4 and discuss how the ITIL framework has supported their career progression.
By Deepak Bansal
At the heart of the continuously disruptive digital revolution, leadership demands a paradigm shift. How can we find the necessary strength to navigate such challenges daily?
By Dave Nichols – Co-Founder, DVMS Institute
Thousands of articles and social media posts tell us about today’s cybersecurity reality. Some of those articles share different ways to solve today’s cybersecurity problem. Yet, a thriving publication called Data Breach Today indicates that the plethora of advice hasn’t moved the needle much on the state of cybersecurity. Perhaps cybersecurity isn’t the problem.
By David Barrow, CITP FBCS
Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM).
By Brandon Fargis
Are the tools designed to simplify tasks and amplify our productivity subtly eroding our mental tranquility and creativity?
By David Barrow
We live in a fast-paced era that demands a customer-centric business approach; as a result, organisations across industries must recognise the significance of value co-creation and collaboration with colleagues and customers.
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