David Barrow has recently celebrated 30 years working in the IT ‘service’ industry, a career that began building personal computers has led to his working with high-performing global teams across multiple industries in complex environments to deliver value to their colleagues, customers, and partners.
David is an ITIL 4 Strategic Leader, recognised by BCS, The Chartered Institute for IT, as a Chartered IT Professional and Fellow. David has presented to global C-Level audiences on the ‘10 Steps to Digital Transformation’ with EXIN and the IFDC.
He is also a committee member of the British Standards Institute (BSI), British Computer Society (BCS) & International Organization for Standardization (ISO), discussing all things service management.
In 2022 David published ‘Co-creating value in organisations with ITIL 4’, released via The Stationery Office (TSO) under license by AXELOS and PeopleCert.
By David Barrow
We live in a fast-paced era that demands a customer-centric business approach; as a result, organisations across industries must recognise the significance of value co-creation and collaboration with colleagues and customers.