David Barrow
David Barrow has recently celebrated 30 years working in the IT ‘service’ industry, a career that began building personal computers has led to his working with high-performing global teams across multiple industries in complex environments to deliver value to their colleagues, customers, and partners.
David is an ITIL 4 Strategic Leader, recognised by BCS, The Chartered Institute for IT, as a Chartered IT Professional and Fellow. David has presented to global C-Level audiences on the ‘10 Steps to Digital Transformation’ with EXIN and the IFDC.
He is also a committee member of the British Standards Institute (BSI), British Computer Society (BCS) & International Organization for Standardization (ISO), discussing all things service management.
In 2022 David published ‘Co-creating value in organisations with ITIL 4’, released via The Stationery Office (TSO) under license by AXELOS and PeopleCert.
These words are summarised and extracted from my recently released book titled ‘An Education in Service Management’ You can learn more and buy your copy here: https://www.itgovernance.co.uk/shop/product/an-education-in-service-management-a-guide-to-building-a-successful-service-management-career-and-delivering-organisational-success
Authored Articles
What is IT Service Management?
By David Barrow, CITP FBCS
Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM).
Unlocking the Power of Value Co-creation and Collaboration with ITIL®4
By David Barrow
We live in a fast-paced era that demands a customer-centric business approach; as a result, organisations across industries must recognise the significance of value co-creation and collaboration with colleagues and customers.
