Susan Croft
Consultant and Trainer, International Institute for Learning
Susan is a global sales, business development and leadership trainer with IIL. She is a qualified coach and has worked with hundreds of people going through life changes and challenging situations. She has earned her PMP accreditation and is an accredited PMI instructor and experienced virtual trainer.
She has written three books including, “Win New Business” (2012), which focuses on the sales process, and managing customer relationships.
Susan holds a BA Honors degree from University College London and a postgraduate diploma in executive coaching from Bristol Business School.
She is an Accredited Member of the Public Relations Society of America, a Fellow of the Royal Society of Arts and holds a diploma in Journalism from the UK’s National Council for the Training of Journalists.
Susan has dual US/UK nationality.
Authored Articles
The Importance of Managing Stress
By Susan Croft
Stress can affect your ability to think clearly and rationally and to perform well. Extreme stress can lead to heart disease, stroke, and is also associated with some cancers.
4 Tips for an Effective Negotiation and the “5-Step Negotiating Approach”
By Susan Croft
Some people think master negotiators are born with that special gift, and it’s part of their DNA. However, negotiation skills can be learnt with practice, and I’d like to share with you 4 tips for an effective negotiation.
7 Key Tips to Turn Your Enemy into Your Advocate: Working with ‘Difficult’ People
By Susan Croft
Most managers and administrators in today’s multicultural and diverse workplace, which requires an ability to get on well with many different people – some of whom have very different behavioural and communication styles.
