Sophie Hussey
Sophie Hussey has been working in the world of technology for nearly 25 years, following a technical career path before specialising in service management, and fulfilling leadership roles before stepping out to run her own consultancy business, Lapis Consulting Services. The consultancy works with clients to support the growth of their colleagues, drive service excellence and deliver value.
Sophie is passionate about supporting & developing others through leading with empathy and championing being authentic with the mantra “Be bold. Be brave. Be YOU!”. Sophie is an ITIL4 Managed Professional, STEM Ambassador, Women in Tech Mentor & advocate.
To learn more about Sophie, connect through https://www.linkedin.com/in/sophiehussey/
Authored Articles
The Power of Graphics & The Importance of Critical Thinking
By Sophie Hussey
What happens when you’re faced with a pretty graph or infographic that shows a breakdown of data? More times than not you get drawn into the detail and believe the information is based wholly in fact.
Qu’est-ce qui fait un bon leader?
Par Sophie Hussey
Vous pouvez être un leader sans être un gestionnaire, car le leadership et la gestion sont des rôles distincts.
What Makes a Good Leader?
By Sophie Hussey
To be an effective people manager there are skills you need to support and motivate your team(s) as well the more demanding side of dealing with performance or behavioral challenges.
Service Management and The Post Office Scandal
By Sophie Hussey
Governance, process, and procedure are often seen as red tape, bureaucracy, cold, not human-centric, or as unnecessary controls that stand in the way of delivering technology services or being Agile. This could be nothing further from the truth.
Unlocking ITIL®4: Defining Value and Navigating Career Growth
By Sophie Hussey and Georgina Otubela
What is ITIL and how can it benefit your organisation and support your career development? In this article, we explore the foundational concepts of ITIL 4 and discuss how the ITIL framework has supported their career progression.
