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Customer Satisfaction is a Myth!
Project Management

Customer Satisfaction is a Myth!

By J. LeRoy Ward
“A Satisfied customer is the best business strategy of all” – I thought about that for a second and thought, “Nope, that’s a terrible strategy”—one destined to leave a company eating the dust of its competitors.

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How to Improve CRM and Tap Your Audience
Business Analysis

How to Improve CRM and Tap Your Audience

By Sofia Zafeiri
A lot has been written and said over the past six years about the Agile methodology – from a tech methodology to the next best thing that quickly resolves challenges.

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