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Support

[vc_row][vc_column width=\”1/1\”][trx_section bottom=\”4em\” top=\”5em\”][trx_content][trx_columns count=\”2\”][trx_column_item][trx_list style=\”ul\”][trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_list style=\”ul\”][trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Item support does not include:[/trx_list_item][vc_column_text]

  • Customization and installation services
  • Support for third party software and plug-ins

[/vc_column_text][trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=\”1/1\”][trx_section box=\”yes\” dedicated=\”no\” scroll=\”no\” bg_color=\”#f3f8fc\”][trx_content][trx_title type=\”2\” align=\”center\” top=\”40\”]How to use our Support System[/trx_title][trx_block dedicated=\”no\” pan=\”no\” scroll=\”no\” stylization=\”no\” bg_overlay=\”0\” bg_texture=\”0\” font_size=\”16\” align=\”center\”][vc_column_text]Axiom technical support is always there to assist their users with all their technical questions regarding Axiom products.[/vc_column_text][/trx_block][trx_columns count=\”2\” bottom=\”10\” top=\”50\”][trx_column_item align=\”center\”][trx_image url=\”http://localhost:83/iilblogs/wp-content/uploads/2015/06/support_1.png\” link=\”off\” shape=\”square\” increment=\”no\”][/trx_column_item][trx_column_item][trx_list style=\”ol\”][trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Or you may simply use this link axiom.ticksy.com[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Enter your purchase key and register in the system[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]To avoid confusing, please use for Support System your own ThemeForest login[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Fill out the ticket form[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=\”1/1\”][trx_section box=\”yes\” dedicated=\”no\” scroll=\”no\” top=\”50\”][trx_content][trx_title type=\”2\” align=\”center\” top=\”0\”]How to find a Purchase key[/trx_title][trx_columns count=\”2\” top=\”40\”][trx_column_item align=\”center\”][trx_image url=\”http://localhost:83/iilblogs/wp-content/uploads/2015/05/support_2.png\” link=\”off\” shape=\”square\” increment=\”no\”][/trx_column_item][trx_column_item][trx_list style=\”ol\”][trx_list_item]Open the ‘downloads’ tab in your account[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Find our theme in the list of products[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[trx_br clear=\”both\”][trx_br clear=\”both\”][/trx_list_item][/trx_list][trx_block dedicated=\”no\” scroll=\”no\”][trx_button bg_style=\”custom\” type=\”square\” style=\”filled\” size=\”large\” popup=\”no\” link=\”http://globalbuild.axiomthemes.com/doc\”]Theme Documentation[/trx_button][/trx_block][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=\”1/1\”][trx_section bg_color=\”#f3f8fc\” box=\”yes\” dedicated=\”no\” scroll=\”no\” top=\”30\”][trx_content][trx_title type=\”2\” align=\”center\” top=\”40\”]Support Team[/trx_title][trx_block dedicated=\”no\” pan=\”no\” scroll=\”no\” stylization=\”no\” bg_overlay=\”0\” bg_texture=\”0\” font_size=\”16\” align=\”center\”][vc_column_text]We create our themes with a thought of our customers, therefore our team works hard to provide you best technical support in the world.[/vc_column_text][/trx_block][trx_team style=\”2\” columns=\”3\” custom=\”yes\” cat=\”34\” offset=\”0\” orderby=\”title\” order=\”asc\” count=\”3\” top=\”3em\” bottom=\”3em\”][/trx_team][/trx_content][/trx_section][/vc_column][/vc_row]

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