Joanna Durand is Global Head of the Enterprise Project Delivery Excellence Office at TD Bank. As a keynote speaker at IIL’s Leadership & Innovation 2019 Online Conference, she gave us an understanding of what passionate leadership looks like in practice and shared indispensable tips on how we can become passionate leaders ourselves.
We received so many great questions during the 15-minute Q&A that we didn’t have time to get to them all. Thank you to Joanna for taking the time to answer each and every question. This blog post is a compilation of some of our favorites.
The recording of Joanna’s keynote, and all other speaker presentations, are available to watch on demand through June 9. Log in or register here.
Joanna shared an inspirational quote about passionate leadership. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou. #LeadershipCon19 #Leadership #Innovation pic.twitter.com/N1ebcz0wFg
— IIL Global (@IILGlobal) March 7, 2019
Can you deploy your solution to poor leadership?
How can a leader learn to not instill fear into employees?
How can one of my leaders earn back the trust they have lost to their employees?
We detect a theme in these questions so will answer all of them together.
The person in question has to be receptive to feedback and coaching in order for any change to be successful and lasting. There is an opportunity to give constructive feedback if a feedback loop exists. The leader needs to be able establish and work through a trusted feedback loop to receive candid feedback, or leverage company structures like HR coaching or formal 360-degree feedback mechanisms. If this does not work and the organizational culture is not aligned to the leader’s behaviour, you are likely look at an exit scenario. Otherwise, as outlined in the keynote, you will risk the loss of the team members who work under that leader.
What would be some actions you identified successful to change the organizational culture to reflect and foster passionate leadership?
The organization itself has to have a view that the people side of the equation is valuable to its success. If that is true, passionate leadership will flourish. If people are seen as interchangeable or disposable, then only a microculture could exist around a specific passionate leader or team.
How can a leader make sure their passion is reflected to others?
By being authentic, listening openly and reflecting back. Use a feedback loop to understand how you are being received by others.
In many organizations the team members report to a functional manager, so this can diminish the authority of the PM. Do you think passionate leadership of a PM can help?
Absolutely! The project manager owns the virtual team – the tension is the value and commitment to the project versus to the functional manager and resource pool. The Project Manager can change the full dynamic – for better or for worse.
How do you come across as authentic and positive without being fake?
Always BE authentic. Understand how you are perceived by others by asking and listening to feedback.
Does mindfulness meditation have a role in passionate leadership?
I think that depends on the individual and how they derive their energy.
What if the employee is not passionate about their job and not looking for ways to improve themselves?
A direct career discussion is timely in this situation; indicate clearly how the employee is being perceived by yourself and others and try to understand that person’s desires and motivators, or potential causes of an interim abnormal behaviour.
How do you encourage team members who do not feel the passion?
You need to have individual conversations with those team members to determine what motivates them, understand where they want to go and discuss what it takes to get there. However, you should also consider that some people just want a job…is this a really a problem for that person, role, or organization?
Can a person choose to portray “passion” and continue to grow a successful team, in a competitive environment? Without being a victim of company culture and the need to have a more tough approach?
Absolutely. Within a competitive and political culture, the passionate leader needs to set a vision based on fact and understand how they leverage their passion to achieve the organization’s goals. As the leader, you get to choose the how, not the what.
How do you steer your team to buy into this notion of keeping leadership accountable, especially to remain “passionate” consistently?
You need to be authentic – then the passion follows. Everyone has ebbs and flows, so people may manifest varying levels of passion in different ways day to day.
Do you have any suggestions on how to work with a leader who may be passionate but mainly passionate about their personal success? Sometimes we don’t want to leave the job/position because of the leader and need suggestions on how to best work with them and maybe help them.
It is important to recognize that the demeanor of your leader is important, and you may need to spend energy helping to make that leader successful. In turn, it is important to let the leader know what you need yourself, and if that is not forthcoming, you may need to leave and find the kind of leader you need for your own development and satisfaction.
What do you when you realize your immediate senior management (director) is not necessarily a “passionate leader”? How do you navigate through that?
See the answer to the question asked above.
Do you have a business idol/mentor? What makes them so special and unique?
I have had many mentors. A superior ability to engage is something I admire; observing people who are intensely committed is inspirational to me.