Georgina Otubela
Georgina Otubela is a seasoned service delivery leader with 18 years of experience working in the IT Services industry. She has a technical background specialising in IT support and infrastructure support roles before pursuing a career in service management and leadership within the financial, media and gaming sectors in the UK. She has a genuine passion for delivering exceptional service and developing high performing teams, empowering them to achieve their goals through dedicated leadership and mentoring.
Georgina is an ITIL 4 Managing Professional as well as a Prince 2 & Prince2 Agile Practitioner. She is also a committee member of the British Standards Institute (BSI) and International Organization for Standardization (ISO), having recently contributed as a panel member as part of the ISO IT Service Management Standard Community discussing future proofing and enthusing future generations in Service Management.
Georgina is a STEM ambassador working with schools within the UK to promote and encourage young people considering careers within the technology and service management sector. She is also a Women in Tech advocate and mentor. You can connect with Georgina through https://www.linkedin.com/in/georgina-otubela/
Authored Articles
How AI is transforming ITSM in 2024
By Georgina Otubela
AI is rapidly transforming IT Service Management (ITSM), revolutionising traditional processes and setting a new standard for efficiency, agility, and user experience. As a service delivery expert with experience in the banking and financial sector, I have witnessed firsthand how AI- driven solutions.
Bridging the Skills Gap: Attracting, Recruiting and Retaining Diverse Talent in ITSM
By Georgina Otubela
In this article we will explore: the skills gap in technology, challenges and tactics for attracting and sourcing talent, retaining talent, and how we can encourage and develop future talent.
Unlocking ITIL®4: Defining Value and Navigating Career Growth
By Sophie Hussey and Georgina Otubela
What is ITIL and how can it benefit your organisation and support your career development? In this article, we explore the foundational concepts of ITIL 4 and discuss how the ITIL framework has supported their career progression.
