Customer Satisfaction is a Myth!

By J. LeRoy Ward,  PMP, PgMP, PfMP, CSM, CSPO   |   Executive Vice President – Enterprise Solutions, IIL The other day I was scrolling through my LinkedIn feed and saw that someone had posted a picture of one of those business/inspirational quotes, attributed to no one in particular, in an attempt to gain a lot of

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We Asked People Why They Earned the PMP® Credential

By J. LeRoy Ward,  PMP, PgMP, PfMP, CSM, CSPO   |   Executive Vice President – Enterprise Solutions, IIL  Why do people earn the Project Management Professional (PMP)® credential? Is it because, as the Project Management Institute (PMI)® reported in its 10th Annual Salary Survey, that PMPs earn 23% more than those who don’t hold the certificate?

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What is Project Management?

By J. LeRoy Ward,  PMP, PgMP, PfMP, CSM, GWCPM, SCPM   |   Executive Vice President – Enterprise Solutions, IIL  What do the Panama Canal and the development of the Boeing 787 Dreamliner have in common? At first glance, you might say “absolutely nothing.” But, they have a lot in common. Both were the outcomes of

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Senior Executives are from Somewhere; PMO Directors are from Somewhere Else!

By J. LeRoy Ward,  PMP, PgMP, PfMP, CSM, GWCPM, SCPM   |   Executive Vice President – Enterprise Solutions, IIL  The recently released 2017 Pulse of the Profession®, Success Rates Rise: Transforming the high cost of low performance, from the Project Management Institute (PMI)® brings us promising news: Project success rates are rising. As the report

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5 Resolutions PMO Directors Should Make for 2017

Want to expand your agile & scrum knowledge? Check out our 3rd annual Agile & Scrum Conference here. By J. LeRoy Ward, PMP, PgMP, PfMP, CSM, GWCPM, SCPM  |  Executive Vice President – Enterprise Solutions, IIL  Many people hate resolutions, and in fact, “resolve” not to make them. But resolutions can help give us a direction

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