By Harry Rever, MBA, PMP, CSSMBB, CQM, CQC | Director of Six Sigma, IIL If there is one commonality among businesses in virtually every industry, it is the desire to improve results. Continuous improvement efforts, if successful, result in lower costs, increased sales, and more satisfied customers. Measurable improvement is a ubiquitous goal for any
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By Harry Rever, MBA, PMP, CSSMBB, CQM, CQC | Director of Six Sigma, IIL “Define, Measure, Analyze, Improve, Control” is the Roadmap to Improving Processes Project managers, in just about any industry, are faced with the challenge of improving the efficiency and productivity of their businesses. To do this, they need to understand
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By Anne Foley, MBB, CSSBB, PMP, Director of Lean Six Sigma, International Institute for Learning Back in 1987 when I was a supplier to Motorola, they asked us to provide them with our key performance metrics in something called a sigma. I had no idea what they were talking about but our team said “sure” hoping
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