Customer Satisfaction is a Myth!

The IIL Blog

Customer Satisfaction is a Myth!

By J. LeRoy Ward,  PMP, PgMP, PfMP, CSM, CSPO   |   Executive Vice President – Enterprise Solutions, IIL The other day I was scrolling through my LinkedIn feed and saw that someone had posted a picture of one of those business/inspirational quotes, attributed to no one in particular, in an attempt to gain a lot of

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Rich Sheridan: Change Begins With You

Originally published at Thetrugroup.com Rich Sheridan: Change Begins With You | Part 4: Culture Guest Blog Series [Intro by trugroup.com admin Scott] “In this interview, Rich Sheridan — founder of Menlo Innovations and author of the new book Chief Joy Officer — shares the trials and tribulations in cultivating and leading a positive work culture in an ever-changing

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Agile for Traditional Projects

By Susan Parente | Risk Management Guru – Agile Generalist – Instructor and Consultant, IIL “Can Agile practices be incorporated with traditional project management?” This is a very common question today, and the answer is yes! In this blog, I’ll cover two great Agile practices that teams have found to be valuable to incorporate on traditional projects,

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From Googlewhack to Gazillion!

By Judith W. Umlas | IIL Senior Vice President, Author, and Facilitator When McGraw-Hill first decided to publish my second book (the first was The Power of Acknowledgment, published by IIL Publishing), I thought it should be called Leadership and The Power of Acknowledgment. It felt right due to all of the positive experiences and wonderful stories that

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From Traditional to Non-Traditional Projects

By Harold Kerzner, Ph.D. | Senior Executive Director for Project Management, IIL Background: For almost four decades, companies on a worldwide basis struggled with the creation of a singular methodology that could be used to manage all their projects. The singular methodology was a necessity for senior management that was reluctant to surrender their “command and

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Recap: International Project Management Day 2018

By Henk-Jan van der Klis (@hjvanderklis) Capgemini Engagement Manager, Financial Services and Project Management Consultant On 1 November 2018, thousands of people gathered online for International Project Management Day 2018: Project, Program, and Portfolio Management in an Age of Digital Disruption, an online learning and knowledge sharing event organized by IIL. The virtual conference gives attendees

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